A woman from Atlanta, 23-year-old Frankie Petrino, has addressed backlash she received online after a video of her drive-thru interaction at Andy’s Frozen Custard went viral. Known for her unique approach to drive-thru conversations, Petrino has built a following on TikTok by sharing her experiences with fast-food employees.
In her latest video, which attracted significant attention with nearly 948,300 likes and 7.6 million views, Petrino detailed her order while expressing concern about her nut allergy. Some viewers interpreted her tone as rude, despite her intention to engage politely. She explained that her monotone voice is often misunderstood, asserting that she rarely expresses sarcasm.
Petrino, who values genuine human connection, noted that the viral moment was part of a longer, friendly exchange with the employee, which included light-hearted conversation. She emphasized that her style of communication stems from her past experiences working in customer service, aiming to treat everyone as a friend.
Despite facing criticism online, Petrino received support from some viewers, including those who identified with her communication style, highlighting the varied perceptions of social interactions.
- Why it matters: The incident underscores the challenges of communication styles in social interactions and the impact of online perceptions on individual experiences.
- It highlights the importance of human connection in service interactions, potentially influencing how businesses train employees in customer service.
- The latest: Petrino continues to engage her audience with content focused on kindness and connection, despite ongoing discussions about the interpretation of her communication style.
Source: https://www.newsweek.com/womans-awkward-drive-thru-chat-viral-she-says-everyone-misunderstood-11072715
Source: https://www.newsweek.com/womans-awkward-drive-thru-chat-viral-she-says-everyone-misunderstood-11072715