Heathrow Airport was affected by a cyber-attack that disrupted its electronic check-in and baggage systems, leading to delays for several flights. This “technical issue” was linked to software used by various airlines.
In case of flight cancellations or delays, airlines have a responsibility to assist passengers. This includes providing meals and accommodation as necessary and arranging alternative flights at no extra cost. Passengers may need to claim back any additional expenses related to unused accommodations through their credit card provider or travel insurance, as coverage can vary significantly among policies.
Under UK law, if a flight is canceled, passengers have the right to choose between a refund or a rebooking on an alternative flight, regardless of how soon the cancellation occurs. If the flight was part of a return journey and the outbound leg is canceled, the full cost can be refunded. If another airline’s flight to the same destination is available sooner, passengers can request to be booked on that flight.
Compensation for delays or cancellations depends on the circumstances. Generally, events like bad weather or strikes fall under “extraordinary circumstances,” which do not warrant extra compensation. However, if the cancellation is attributed to the airline’s fault, passengers are entitled to rights under UK regulations. Compensation amounts vary depending on flight distance, with specific caps set for various ranges.
If stranded at the airport or abroad due to cancellations, airlines must provide reasonable food and drink and may cover accommodation if a stay is necessary. Passengers are advised to keep receipts for expenses incurred when airlines fail to offer assistance.
For those who booked package holidays, if a flight is canceled by an ABTA member company, they are entitled to either another suitable flight or a full refund. Passengers should communicate any delays to their employer, as airlines typically do not compensate for lost earnings or delays affecting work schedules.
Source: https://www.bbc.com/news/articles/c9qxnyengdjo?at_medium=RSS&at_campaign=rss