Verizon has acknowledged ongoing issues with its network affecting customers both in-store and online as of Saturday. Many users have reported difficulties in making or receiving calls, with Downdetector indicating a peak of over 20,000 outage reports around 3:30 PM ET. However, some customers have noted that their service has remained functional, leading to questions about the specific cause of the disruptions.
The outage map from Downdetector highlights numerous affected areas across various cities, though Verizon has not disclosed specific regions with service problems. The @VerizonSupport account on X confirmed the network issues in response to customer inquiries, but did not provide further details on the extent of the outages or timeline for restoration.
In a communication regarding the situation, Verizon representative Karen Schulz confirmed via email that there is a software issue impacting wireless service for select customers. She stated that the company’s engineers are actively working to identify and resolve the problem, and advised users to check the company’s “Check Network Status” page for updates on service in their locations. Schulz also acknowledged the reliance of customers on Verizon’s services and expressed an apology for any inconvenience caused.
The company has indicated that additional information will be provided as the situation evolves.
Source: https://www.theverge.com/verizon/768450/verizon-is-down-outage-network-software-issue