Food delivery riders in the UK, including many migrants, face challenging working conditions and low pay while working for platforms like Deliveroo, Just Eat, and Uber Eats. Riders such as Marina, Adam, and Mohammed express concerns about their earnings and treatment. Marina, who balances two jobs to support her daughters, reports earning more from cleaning than delivery work. Adam, a law student, notes the difficulties of bicycle deliveries, while Mohammed highlights the lack of visibility and respect for riders.
The UK government has intensified its crackdown on illegal working within the food delivery sector. Despite claims of working legally, many riders report pressing challenges, including low pay and poor working conditions across different platforms. Riders frequently communicate through groups like a WhatsApp network for female riders, addressing common issues such as harassment and unsafe working environments.
The conditions under which these workers operate are often harsh. Riders discuss the physical toll of cycling in extreme weather and the financial pressures they face. For instance, Rayan, an English graduate, works long hours without breaks to make ends meet and has had to take out a loan to support his family.
Research indicates that the regulations surrounding the gig economy may lead to further exploitation of migrant workers. While the Supreme Court ruled in 2021 that Uber drivers should be classified as workers entitled to certain rights, a 2023 ruling classified delivery riders as self-employed, limiting their entitlements.
Platforms like Deliveroo and Uber Eats claim to prioritize rider satisfaction and safety, citing pay competitiveness and support measures. However, many riders contend that the reality often contradicts these assertions, with a sense of invisibility pervading their experiences. As they navigate complex immigration rules and economic challenges, many riders hope for a future where their work can lead to better opportunities for their families.
Source: https://www.theguardian.com/business/2025/nov/16/life-food-delivery-worker-sometimes-men-open-door-naked