During holiday visits, family interactions often include tech support requests from older relatives regarding their devices. Many individuals receive calls or messages from parents or grandparents asking technical questions like “Why does my computer do this?” or “What is AI?” These requests present an opportunity to assist and prepare for future tech issues.
A key step is ensuring their devices—computers and smartphones—are updated automatically. Older adults might not have automatic updates enabled or may hesitate to install them. Instructions vary based on the device. For Apple devices, updates can be set under System Settings or Settings, followed by Software Update. Windows 11 users can find similar options under Windows Update in the Settings menu.
Updating mobile devices, like Android phones, involves checking in the system settings for software updates and configuring app updates in the Play Store or Galaxy Store.
Moreover, awareness of ongoing scams targeting older adults is essential. Fraudulent calls claiming to represent legitimate institutions remain prevalent. Resources such as the AARP Scams & Fraud page provide educational material for both seniors and their families to help them recognize and avoid scams.
In case of an incident involving fraud, individuals are encouraged to know how to put fraud alerts in place and contact relevant financial institutions. It is important to have contact information for credit bureaus and a list of bank accounts available in emergencies.
Encouraging autonomy is critical; teaching elderly family members simple tech solutions, like rebooting devices, can empower them. Setting up remote access options for troubleshooting or providing emergency communication methods can also enhance safety and independence.
Source: https://www.theverge.com/tech/827812/tech-support-family-thanksgiving-how-to