The primary challenge organizations face today is rethinking the integration of people, processes, and technology. Across various sectors, from customer experience to agricultural equipment, traditional structures—characterized by centralized decision-making and fragmented workflows—have become inadequate for supporting advanced AI systems. To derive value from AI, leadership must reconsider decision-making processes, execution of work, and the unique contributions of human employees.
Ryan Peterson, EVP and chief product officer at Concentrix, emphasizes the necessity for human verification of AI-generated content, suggesting that increased focus will be placed on this aspect. Discussions have centered on how to effectively operationalize the collaboration between humans and AI. Instead of viewing AI as an independent tool or “virtual worker,” this perspective positions it as a capability that enhances human judgment and streamlines operations. Implementing this model requires organizations to define their value creation goals, design workflows that integrate human oversight with AI automation, and establish reliable data governance and security measures.
Heidi Hough, VP for North America aftermarket at Valmont, advises that organizations should prepare for potential delays when securing data and emphasizes the importance of prioritizing governance in AI operationalization. Early adopters are illustrating practical applications of AI by focusing on low-risk scenarios, refining data usage, integrating governance into routine decisions, and empowering business leaders beyond just technologists to recognize impactful AI opportunities. This approach leads to a new framework for AI maturity centered on fundamentally reengineering how organizations function.
As noted by Hung, optimization means improving existing processes, whereas reimagination involves identifying completely new avenues of worth in business operations.
Source: https://www.technologyreview.com/2025/12/05/1128730/harnessing-human-ai-collaboration-for-an-ai-roadmap-that-moves-beyond-pilots/