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The connected customer | MIT Technology Review

The connected customer | MIT Technology Review

As competition among brands intensifies, particularly among price-conscious consumers, customer experience (CX) has emerged as a significant factor in differentiating services. However, many organizations face challenges in delivering effective CX due to outdated systems, fragmented data, and organizational silos, which hinder agility and consistency. The rise of artificial intelligence, especially agentic AI capable of reasoning

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The Download: Sustainable architecture, and DeepSeek's success

The Download: Sustainable architecture, and DeepSeek’s success

Despite advancements in green certifications, material sourcing, and the adoption of sustainable materials, the built environment is responsible for approximately one-third of global emissions, according to a 2024 UN report. The report indicates that the building sector is “significantly behind on progress” in achieving sustainability goals, highlighting the need for changes in how buildings are

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How Trump is helping China extend its massive lead in clean energy 

How Trump is helping China extend its massive lead in clean energy 

China is significantly advancing in the renewable energy sector, having installed nearly three times as many wind turbines as the United States and generating more than twice as much solar power. The country is home to five of the ten largest electric vehicle (EV) companies and the three largest wind turbine manufacturers. Furthermore, China dominates

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The Download: Unnerving AI avatars, and Trump's climate gift to China

Synthesia’s AI clones are more expressive than ever. Soon they’ll be able to talk back.

In 2017, Synthesia was established to create AI-generated representations of real human faces, such as that of former footballer David Beckham, paired with dubbed voices in various languages. By 2020, the company expanded its offerings, enabling clients to produce professional presentation videos featuring AI avatars of staff or approved actors. However, initial versions of this

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At NatCon, the populist right calls for holy war against Big Tech

At NatCon, the populist right calls for holy war against Big Tech

At the annual NatCon 5 conference, a notable interaction occurred in Breakout Room C during a panel on cultural issues. Geoffrey Miller, a psychology professor, criticized Shyam Sankar, the chief technology officer of Palantir, asserting that the AI sector largely diverges ideologically from national conservatism. Miller previously called for opposition against AI developers, labeling them

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