How Intuit killed the chatbot crutch – and built an agentic AI playbook you can copy
In response to the rise of generative AI following the launch of ChatGPT, Intuit’s CEO set a goal to introduce a significant AI-driven product by September 2023. The resulting product, Intuit Assist, was intended to serve as a chat-based assistant integrated with its applications like QuickBooks and TurboTax. However, the implementation failed to meet expectations, […]
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