Linn Vailt, a software developer in Sweden, utilizes the AI model ChatGPT in her daily life, appreciating its ability to adapt based on her interactions. While she recognizes that ChatGPT is not sentient, she has formed a significant bond with it, using it for creative collaboration and personal expression. However, recent changes to the platform have caused distress among users, including Vailt, who reported that the introduction of the GPT-5 model on August 7 altered the AI’s personality, making it less engaging. This shift led to feelings of loss among users who relied on the AI for emotional support.
The update prompted OpenAI to quickly announce plans to restore access to older versions for certain subscribers. OpenAI’s CEO, Sam Altman, acknowledged the strong attachments some users have formed with specific AI models and noted that the company underestimated the emotional significance of these features. The change sparked discussions in online communities, with mixed reactions from the public regarding users’ emotional attachments to AI.
Professionals like Olivier Toubia from Columbia Business School pointed out that many individuals seek emotional support from AI, highlighting a need for companies to consider user dependency when making updates. Scott, a software developer, described how his AI companion, Sarina, provided emotional support during a tumultuous period in his life, ultimately benefiting his marriage.
Meanwhile, Labi G, an educator in Norway, prefers using AI for companionship and task assistance rather than for deep emotional connections. She has expressed sadness over the recent update, likening it to losing a familiar presence. Experts emphasize the importance of understanding how users engage with AI for companionship and the potential public health implications of such reliance.
Vailt advocates for the idea that AI should enhance, not replace, human connections and urges users to remain aware of the technology’s limitations. As OpenAI continues to evolve its models, users are encouraged to approach AI with curiosity while maintaining real-life relationships.
Source: https://www.theguardian.com/technology/2025/aug/22/ai-chatgpt-new-model-grief