A recent survey indicates that approximately one-third of UK employers are utilizing “bossware” technology to monitor employee activity, with common methods including email and web browsing tracking. Private companies are identified as the primary users of in-work surveillance, while one in seven employers reportedly records or reviews screen activity. This data, shared by the Chartered Management Institute (CMI), stems from responses by numerous UK managers and highlights a potential increase in computerized workplace surveillance.
In 2023, a study conducted by the Information Commissioner’s Office (ICO) revealed that fewer than 20% of individuals perceived that they were under employer surveillance. However, approximately a third of managers acknowledged that their organizations monitor online activities on employer-owned devices, likely underreporting the true prevalence of such practices since many managers were unaware of the specific tracking their organizations employed.
The monitoring systems implemented are designed to mitigate insider threats, protect sensitive information, and identify dips in productivity. Nonetheless, these practices contribute to unease among some managers, who express concerns that surveillance can erode trust and breach personal privacy.
An insurance company manager noted feelings of discomfort regarding AI systems aimed at monitoring performance through screen activity. A monitoring solutions provider offers a range of tracking capabilities, including idle time reporting and real-time insights into employee behavior.
In response to the survey findings, the ICO emphasized the necessity for employers to clearly inform employees about the nature and extent of monitoring. They warned that excessive surveillance could infringe on privacy, particularly for remote workers, and indicated readiness to take action if required. Previous intervention by the ICO included halting the use of facial recognition technology by Serco for employee monitoring.
The CMI’s research further indicates that while 53% of managers support monitoring employee activities, 42% oppose it due to trust concerns and the potential for misuse. Notably, one manager reported that surveillance contributed to their decision to leave their position, reflecting possible repercussions of monitoring practices on employee morale.
Source: https://www.theguardian.com/world/2025/sep/14/uk-firms-bossware-monitor-workers-activity