Delta Air Lines and United Airlines are facing separate lawsuits filed by passengers who allege they were charged additional fees for window seats but ultimately found themselves seated next to blank walls. The lawsuits, lodged against each airline, are seeking millions of dollars in damages for over one million affected customers.
According to the complaints, passengers claim that neither airline highlights the absence of windows for certain seats during the booking process, even when these seats come with an extra charge. Legal representatives for the plaintiffs argue that some Boeing and Airbus models include seats without windows due to the configuration of air conditioning ducts, wiring, or other components, and documents indicate this information is not disclosed by Delta or United at the time of booking.
The lawsuits assert that many passengers opt for window seats to alleviate fear of flying, manage motion sickness, engage children, or enjoy the view. Had they been informed that the seats did not feature windows, the plaintiffs argue they would likely have made different seating choices or avoided the additional charge altogether.
The court documents reveal that both airlines categorize all seats located on the sides of their aircraft as “window seats,” despite being aware that some do not actually offer a window. Passengers often incur higher fees for window seat selection compared to standard seating options.
Attorneys representing the lawsuits have characterized this practice as “deceptive” and “unlawful.” In contrast, competitors such as American Airlines and Alaska Airlines disclose when specific seats lack windows during the booking process, a distinction that may influence consumer choice in the airline industry. Delta has not publicly responded to the allegations, while United has declined to comment due to the ongoing legal matters.
Source: https://www.bbc.com/news/articles/c754k7d0z51o?at_medium=RSS&at_campaign=rss