The Meta Ray-Ban Display, priced at $799, includes not only smart glasses but also a companion device known as the Neural Band, a wristband that is integral for controlling the glasses’ display.
Concerns have been raised regarding the process for obtaining a replacement for the Neural Band if it is lost or damaged. Reports indicated that the wristband was not available for direct purchase online, leading some customers to believe that they had no option other than to buy a new pair of glasses if the band was misplaced. One user mentioned that Meta’s customer service had informed them that a replacement purchase was not possible.
To clarify this matter, Meta was contacted for more information. The company confirmed that it is indeed possible to purchase a new Neural Band through their customer service, although it comes at a price of $199. This option is available exclusively to customers who have already purchased the Meta Ray-Ban Display and need a replacement that falls outside of Meta’s limited warranty policy. According to Meta representative Tyler Yee, those interested in obtaining a replacement should reach out to customer support to discuss their situation.
Given the high cost of purchasing a new band separately, this raises questions about the accessibility and support for consumers who may encounter issues with this essential accessory.
Source: https://www.theverge.com/news/809805/meta-ray-ban-display-neural-band-wristband-replacement-cost